- Pricing model of charging a fee (usually subscription-based) for the value provided to a customer, rather than delivery of a tangible good
- Common in software world with web-based tools hosted in the cloud
- Increasing application to the physical world (mobility as a service via Uber and Didi, for example)
- Requires constant innovation by company, but stabilizes cashflow and upkeep costs
- Lowers cost of entry to expensive or complex systems
Examples:
- Salesforce
- Spotify
- Netflix
- Google Apps for Work
- FreshBooks
- Office 365